Seller Policy

Effective May 23, 2026

If you sell on Njuru you agree to this Seller Policy in addition to the Terms of Service.

1. Verification

All sellers complete identity verification (Stripe Identity) before going live. Sellers in regulated trades, in-home services, healthcare, childcare, or financial services complete additional checks (business registration, professional license, background check, insurance) before listings are approved in those categories.

2. Listing accuracy

Listings must accurately describe the item or service. Photos must depict the actual product or a representative sample. Prices, shipping options, and policies must be honored as listed.

3. Fulfillment standards

Ship physical goods within the time window stated on the listing (default 3 business days). Provide tracking numbers via the seller dashboard. Service providers must arrive within the booked window and communicate any delays promptly.

4. Returns and refunds

Sellers must offer at minimum a 14-day return window on damaged, wrong, or not-as-described items. Sellers may set longer windows or all-sales-final terms within the boundaries of consumer protection law in the buyer's jurisdiction. Refunds are processed through Stripe.

5. Customer communication

Respond to buyer messages within 48 hours. Sellers with a "Fast Responder" badge maintain median response time under 4 hours. Threatening, harassing, or discriminatory messages are grounds for immediate suspension.

6. Prohibited items

You may not list:

Firearms, ammunition, explosives, or restricted weapons

Controlled substances, drug paraphernalia, or prescription drugs

Tobacco, vaping, or recreational cannabis products

Live animals

Stolen, counterfeit, or replica items

Items that infringe a third party's intellectual property

Adult content or services

Hazardous materials

Cryptocurrency, securities, or financial instruments

Government IDs, credit cards, or similar credentials

Listing any of these may result in immediate removal, account suspension, and forfeiture of pending payouts.

7. Pricing and platform fees

Set your own prices. We deduct a platform fee per sale (5% to 8% by tier) plus Stripe processing fees. Subscription fees are billed monthly to the card on file.

8. Heirloom Mode

If you enable Heirloom Mode on a listing, you grant Njuru permission to record provenance on every subsequent sale and to direct your configured royalty (default 5%) to your Stripe Connect account for resales made through the marketplace.

9. Reviews

You may not buy reviews, incentivize reviews, ask buyers to remove negative reviews, or retaliate against reviewers. You may reply publicly to any review on your storefront.

10. Tax responsibility

You are responsible for collecting and remitting sales tax, VAT, GST, and any other taxes that apply to your business. Stripe Tax is enabled to help; consult a tax professional for your jurisdiction.

11. Termination

We may suspend listings or remove access for material breaches of this Seller Policy. Pending payouts will be released after any required holdback period.

12. Contact

seller-support@njuru.com