Frequently asked questions

Njuru is a premium global marketplace for products and services from verified individuals and businesses. Shoppers discover creators, pros, and brands; sellers get a storefront, payments, and tools to grow. Every seller is identity-checked, so the whole marketplace feels considered rather than chaotic.

You can browse freely. You only need a free account to check out, save wishlists, message sellers, follow shops, earn rewards, and track orders.

Add items to your cart and check out. Card details are collected directly by Stripe, never by Njuru. Some sellers also offer local pickup, and some accept paying them directly outside Njuru checkout (you will see the options on the listing).

Use the distance slider to draw a radius around you (up to 300 miles) and find nearby sellers. Maps are powered by Google Maps, and a seller's exact pin only appears when they have chosen to show their location; otherwise they are simply found through nearby search.

Yes. When you pay through Njuru, a share of our Processing and Trust fee comes back to you as Njuru Points (100 points = $1) that you can redeem toward future purchases. You also earn Njuru Points on purchases and unlock tier perks as your lifetime points grow.

You earn badges as you shop, review, and interact, for example First find, Reviewer, Tastemaker, Verified, and Donor. They show on your account and, where relevant, next to your name on reviews and offers so sellers can see who they are dealing with.

Njuru Gives lets shoppers, individuals, and businesses round up their orders toward a cause. Pick a cause you care about or nominate any 501(c)(3), earn a Donor badge, and we collect the proceeds through the year. 100% reaches the nonprofit; Njuru takes no fee on charitable amounts, and a yearly check is sent to the organization.

Yes. In Njuru Gives you can pick a cause area, or nominate a specific 501(c)(3) by name and EIN. We verify nominated organizations before disbursing, and your round-ups start accruing to your choice right away.

Go to Sell, pick how you sell (individual or business), and complete a short onboarding: your shop details, location preference, and verification documents. Most sellers are live the same day.

Njuru's revenue is a monthly subscription, not a big cut of your sales: Maker $25, Studio $59, House $150, and Concierge (custom). A small Processing and Trust fee applies only on Njuru checkouts, plus Stripe's own processing fee passed through transparently. The current rate and full details are in our Terms.

Yes. Individuals start free for 60 days and registered businesses for 30 days. The subscription fee is fully waived during the trial and no card is required. Standard seller fees are detailed in our Terms.

You choose. Turn on Pay thru Njuru for secure card checkout with buyer protection, or Pay the seller directly so buyers reach you through Njuru and settle however you agree. You can offer both.

Njuru checkouts settle to your connected Stripe account, typically next business day. You keep the sale total minus our Processing and Trust fee and Stripe's processing fee, as set out in the Terms.

A small Processing and Trust fee applies only when a buyer pays through Njuru checkout. It funds fraud scoring, buyer protection, and dispute handling, and a slice of it comes back to the shopper as cashback. Because we earn from subscriptions, per-sale costs stay low. The current rate and full details are in our Terms.

Stripe Tax is enabled at checkout and sellers receive a full breakdown per order. Marketplace tax obligations vary by jurisdiction; we provide the data and your accountant files. We are not a tax or legal advisor.

You upload a few things once: a government ID (checked with a live selfie via Stripe Identity), and for businesses your registration and EIN; some categories also ask for a license, insurance, or bond. Each requirement on the Sell page is clickable with guidance on exactly where to find it. We verify, you go live, and the seals show on your listings.

Verifying your identity earns a Verified badge that builds trust. Sellers can also choose to sell to verified buyers only, which protects them from anonymous or fraudulent buyers; unverified shoppers are prompted to verify before they can purchase, make an offer, or book.

Every seller is identity-verified, payments run through Stripe, and we provide messaging, reviews, returns, refunds, and a dispute process. Suspicious activity is fraud-scored, and you can report any listing or user. Never move a transaction off-platform to avoid these protections.

Bella is your built-in AI assistant. Shoppers can ask Bella to find and compare items; sellers can ask Bella to sharpen listings, draft replies, summarize reviews, and read their analytics. Look for Ask Bella in the corner of the screen.

Yes. In your business dashboard under Records you can log manual sales, leads, and customers, so your analytics reflect your whole business, not just Njuru orders.

Buyers can request a return from their orders, sellers approve and issue refunds with a return label, and either side can open a dispute if something goes wrong. Everything is tracked in your dashboard.

Open Help and feedback from your account or business dashboard to send a help request, bug report, or idea straight to our team. For sales or partnership questions, use the Contact page.